As a consumer you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via our contact page. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Please note: We request that you first report your desired exchange or return. We work with 8 different locations and can provide you with the correct return details in this way. This way your return will be processed as correctly and quickly as possible.
We have to charge costs for used or damaged products, we will deduct this from the amount to be refunded.
For any additional questions about returns, you can always contact our customer service. This can be done by email or by telephone on 024-3449818
Do you want to exchange the product? That's no problem at all. You can contact us by e-mail for this. You do bear the costs for returning the product yourself.
I have provided the wrong delivery address
Accidentally entered the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.
The right of withdrawal does not apply to business purchases
The right of withdrawal only applies to consumers. The explanatory notes to the European Consumer Protection Directive state that business customers (including small self-employed persons) do not have a right of withdrawal.
De Kruigang 45
6581 CT MALDEN